Customer care

Returns & Cancellations

We want every guest to enjoy the highest-quality wine from North Mountain Vineyard & Winery. If a bottle is damaged, corked, or otherwise flawed, we will replace it or provide a refund. Please return the unfinished portion so we can evaluate the issue.

North Mountain accepts returns or replacements for bottles that are damaged, corked, or otherwise flawed. We cannot accept returns for wine purchased in error. A 10% restocking fee applies to canceled orders.

To arrange a return or replacement, contact the winery team: